Install Guide

Generic Secure IMAP / SMTP Client Configuration

Basic email client settings for Neomailbox with Secure IMAP and SMTP.

Outgoing Mail Configuration

Outgoing Mail (SMTP) Server: smtp.neomailbox.net.
If your account was originally hosted in the USA, enter neomailbox.com instead.
SSL SMTP Port: 587
SMTP Authentication: Password authentication
In MS Outlook / Outlook Express, do not enable Secure Password Authentication (SPA).
SMTP Username: Your Neomailbox username
SMTP Password: Your Neomailbox SMTP Password (initially set when you created your account).
Enable SSL for SMTP. If there's a choice between STARTTLS and "Alternate Port" or similar, select STARTTLS.

Troubleshooting: If you have trouble sending mail:

Ensure that you've set the SMTP Username and Password in your email client's settings.
Try with the SMTP port set to 465 or 125, and the SSL method set to "Alternate Port".

Server Type: IMAP
IMAP Server: neomailbox.net.
If your account was originally hosted in the USA, enter neomailbox.com instead.
SSL IMAP Port: 993
IMAP Authentication: Password authentication
In MS Outlook / Outlook Express, do not enable Secure Password Authentication (SPA).
IMAP Username: Your Neomailbox username
IMAP Password: Your Neomailbox IMAP/POP3 Password (initially set when you created your account).
Enable SSL for IMAP.

Troubleshooting: If you have trouble receiving mail:

Ensure that you've set the IMAP Username and Password in your email client's settings.
Ensure that your username is entered in all-lowercase letters.

Neomailbox has been tested to work with the following email programs:

Even if your email program is not listed above, it should still work fine with Neomailbox as long as it supports SSL/TLS secured IMAP and SMTP.

If you have trouble setting up your email program, contact us and we can assist you with the configuration.