Generic SSL IMAP / SMTP Client Configuration


To get your mailreader set up to send messages via SSL SMTP and receive mail via SSL IMAP through Neomailbox, here's what you need to set in your mailreader configuration:


Outgoing Mail Configuration

Outgoing Mail (SMTP) Server: neomailbox.net

SSL SMTP Port: 465

SMTP authentication: Choose password authentication. In MS Outlook / Outlook Express, do NOT enable Secure Password Authentication (SPA).

SMTP username and password: Use your neomailbox username and the SMTP password you set when you created your neomailbox account.

Enable SSL for SMTP. If you have to select between "STARTTLS" and "Alternate Port" methods, use "Alternate Port".

Troubleshooting
If you have trouble sending mail:

1. Ensure that you've set the SMTP username and password in your mail program
2. Try with the SMTP port set to 125


Incoming Mail Configuration

Server Type: IMAP

Incoming Mail (IMAP) Server: neomailbox.net

SSL IMAP Port: 993

Enable SSL for IMAP.

IMAP authentication: Choose password authentication. In MS Outlook / Outlook Express, do NOT enable Secure Password Authentication (SPA).

IMAP Username and password: Use your neomailbox username and the IMAP/POP3 access password you set when you created your neomailbox account.

Troubleshooting
If you have trouble receiving mail:

1. Ensure that you've set the IMAP username and password in your mail program
2. Ensure that you enter your username without using capital letters


Tested Platforms:

Neomailbox has been tested and is known to work with the following email programs:

  • Mozilla Thunderbird (Windows, OS X, Unix)
  • Apple Mail (OS X)
  • Microsoft Outlook Express
  • Microsoft Outlook
  • RitLabs SecureBat
  • Mail on iOS (iPhone, iPad)
  • mutt
  • pine
  • offlineimap
  • mbsync

Even if your mail program isn't listed above, in most cases it should work fine with Neomailbox.


Configuration Support

If you have trouble setting up your email program, we will assist you in getting the configuration right to make sure our service works for you.

In the event that your mail program turns out to be incompatible with Neomailbox, we will refund your subscription price.

If you need help, please don't hesitate to contact us.

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