Home Support Install Guides

Generic SSL POP3 / SMTP Client Configuration

To get your mailreader set up with neomailbox, here's what you need to set in your mailreader configuration:

 

Outgoing Mail Configuration

Outgoing Mail (SMTP) Server: neomailbox.com (if your account is hosted in Switzerland, type neomailbox.net instead)

SMTP authentication: Choose MD5 or password authentication. In MS Outlook / Outlook Express, do NOT enable Secure Password Authentication (SPA).

SMTP username and password: Use your neomailbox username and the SMTP password you set when you created your neomailbox account.

Enable SSL for SMTP. Both START TLS and alternate port are available.

Troubleshooting
If you have trouble sending mail:

1. Ensure that you've set the SMTP username and password in your mail program
2. Try with the SMTP port set to 465
2. Try with the SMTP port set to 125

 

Incoming Mail Configuration

Server Type: POP3

Incoming Mail (POP3) Server: neomailbox.com (if your account is hosted in Switzerland, type neomailbox.net instead)

POP3 authentication: Choose password authentication. In MS Outlook / Outlook Express, do NOT enable Secure Password Authentication (SPA).

POP3 Username and password: Use your neomailbox username and the POP password you set when you created your neomailbox account.

Enable SSL for POP.

Troubleshooting
If you have trouble receiving mail:

1. Ensure that you've set the POP3 username and password in your mail program
2. Ensure that you enter your username without using capital letters
3. Try with the POP3 port set to 110 (with SSL enabled)

That's it. You should be able to send and receive mail now.

Tested Platforms:

Neomailbox has been tested and is known to work with the following email programs:

  • RitLabs SecureBat
  • Mozilla Thunderbird (Windows, OS X, Unix)
  • Apple Mail 1.2.5 (OS X Jaguar 10.2.6 or better)
  • Microsoft Outlook Express 5 (Windows 2000)
  • Microsoft Outlook Express 6 (Windows 2000)
  • Microsoft Outlook XP 2002 Version 10 (Windows XP)
  • Qualcomm Eudora 5.2.1 (Windows 2000)
  • tkcMail on Qtopia for Sharp Zaurus
  • mutt and pine on Unix-like platforms

Even if your mail program is not listed above, in most cases it should work fine with Neomailbox.

Configuration Support

If you have trouble setting up your email program, we will assist you in getting the configuration right to make sure our service works for you.

In the event that your mail program turns out to be incompatible with Neomailbox, we will refund your subscription price.

If you need help, please don't hesitate to contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

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