Generic SSL IMAP / SMTP Client Configuration
To get your mailreader set up to send messages via SSL SMTP and receive mail via SSL IMAP through Neomailbox, here's what you need to set in your mailreader configuration:
Outgoing Mail Configuration
Outgoing Mail (SMTP) Server: neomailbox.com (if your account is hosted in Switzerland, use neomailbox.net instead)
SSL SMTP Port: 465
SMTP authentication: Choose MD5 or password authentication. In MS Outlook / Outlook Express, do NOT enable Secure Password Authentication (SPA).
SMTP username and password: Use your neomailbox username and the SMTP password you set when you created your neomailbox account.
Enable SSL for SMTP. If you have to select between "STARTTLS" and "Alternate Port" methods, use "Alternate Port".
Troubleshooting
If you have trouble sending mail:
1. Ensure that you've set the SMTP username and password in your mail program
2. Try with the SMTP port set to 125
Incoming Mail Configuration
Server Type: IMAP
Incoming Mail (IMAP) Server: neomailbox.com (if your account is hosted in Switzerland, use neomailbox.net instead)
SSL IMAP Port: 993
Enable SSL for IMAP.
IMAP authentication: Choose password authentication. In MS Outlook / Outlook Express, do NOT enable Secure Password Authentication (SPA).
IMAP Username and password: Use your neomailbox username and the IMAP/POP3 access password you set when you created your neomailbox account.
Troubleshooting
If you have trouble receiving mail:
1. Ensure that you've set the IMAP username and password in your mail program
2. Ensure that you enter your username without using capital letters
That's it. You should be able to send and receive mail now.
Tested Platforms:
Neomailbox has been tested and is known to work with the following email programs:
- RitLabs SecureBat
- Mozilla Thunderbird (Windows, OS X, Unix)
- Apple Mail 1.2.5 (OS X Jaguar 10.2.6 or better)
- Microsoft Outlook Express 5 (Windows 2000)
- Microsoft Outlook Express 6 (Windows 2000)
- Microsoft Outlook XP 2002 Version 10 (Windows XP)
- Qualcomm Eudora 5.2.1 (Windows 2000)
- tkcMail on Qtopia for Sharp Zaurus
- mutt and pine on Unix-like platforms
Even if your mail program is not listed above, in most cases it should work fine with Neomailbox.
Configuration Support
If you have trouble setting up your email program, we will assist you in getting the configuration right to make sure our service works for you.
In the event that your mail program turns out to be incompatible with Neomailbox, we will refund your subscription price.
If you need help, please don't hesitate to contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
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