Home Support FAQ Login & Control Panel

I can't access my account preferences. What's wrong?

Here are a couple of things to check:

  • Make sure you're using your correct username and password. Remember the password is case-sensisitive.

  • Make sure you're trying to log in to the server on which you have an account. If you signed up for a USA-hosted account, you won't be able to log in on the Swiss servers. The USA servers are at neomailbox.com and the Swiss ones at neomailbox.net.

  • If you're trying to log in to the correct server, and you can receive mail but not send mail or access the Control Panel, your account was probably temporarily disabled for sending mail beyond the limits set for your account (see Account Limits). In the disabled mode, your mail will still be received, and you can still pick up your mail, but you can not send mail or log in to the Control Panel.

    Just send us a mail if you can receive mail but cannot send mail or access the Control Panel, and we'll re-activate your account and increase your limits if necessary.

    Generally, as long as you're sending legitimate mail and not spam or unsolicited commercial mail, we'll be happy to raise your sending recipient limits to whatever works for you. Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it to get your limits raised.

    If you expect to be sending mail in larger quantities than the default limits for new accounts allow, it's a good idea to let us know beforehand and have your limits raised. That will prevent your account from being disabled if you go over the default limit.

  • There are other reasons you may not be able to access the Control Panel - your account may have expired, or may have been disabled for sending spam. Please contact support for more information. Be sure to specify your username.

I can't login. I know I'm using the right username and password. What gives?

Make sure you are typing your username in all lower-case letters. Using capital letters in your username will cause your login to fail. You should also log in using only your username, not your full email address.

Also make sure you're logging on at the correct site for your account type. If you have a formerly US hosted account you must use neomailbox.com and if you have a Swiss hosted account you must use neomailbox.net.

If you just signed up for an account, or if you just changed your password, it can take up to 20 minutes for your account to be fully activated or your password change to take effect. So if you just signed up or changed your password, wait 15-20 minutes and try again.