- Are there any mail sending and receiving limits?
- I want to send email (non-spam) to a large group of people. How can I do that?
- What's the size of the largest email I can send or receive?
Are there any mail sending and receiving limits?
Yes, all accounts are subject to limits on sending mail, to prevent
abuse of our servers by spammers. The default limits are as follows:
- Maximum recpients per 10 minutes: 25
- Maximum recpients per hour: 50
- Maximum recpients per 6 hours: 100
- Maximum recpients per day: 200
A recipient is any email address listed in the To, Cc or Bcc
headers of the email, or specified via SMTP commands.
While the default limits are ample for most users, we realize that
some of our customers might have a legitimate requirement to send
larger volumes of mail. We're more than happy to raise the limits
to whatever works for you (so long as your use of our SMTP servers
complies with our acceptable use policy, essentially: no spam).
For more information about raising your send limit, see the next
question.
There's also a total monthly bandwidth limit for each type of
account. If your total bandwidth usage exceeds the limit, you will
need to purchase additional bandwidth at the rate of $10 per GB.
You can check your bandwidth usage from the "My Neo" section of
the site.
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I want to send email (non-spam) to a large group of people. How can I do that?
As long as your usage of our servers complies with our acceptable
use policy, you can send mail to as many people as you like.
If the default mail sending limits don't accomodate your
requirements, and as long as you're sending legitimate mail and not
spam or unsolicited commercial mail, we'll be happy to raise your
sending recipient limits to whatever works for you. Contact support to get your sending limits
raised.
If you expect to be sending mail in larger quantities than the
default limits for new accounts allow, it's a good idea to let us
know beforehand and have your limits raised. That will prevent your
account from being disabled if you go over the default
limit.
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What's the size of the largest email I can send or receive?
You can send and receive mail of any size, as long as you don't go
over your bandwidth or mailbox size limits.
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