Neomailbox Secure Email :: FAQ :: General Questions

What do I need to use Neomailbox?

To use Neomailbox securely all you need is an SSL capable mail client, like Eudora, Netscape Communicator, MS Outlook, Outlook Express, Apple Mail for OS X, or a number of others.

Neomailbox has been tested and is known to work with the following email programs:

RitLabs SecureBat
Mozilla Thunderbird (Windows, OS X, Unix)
Apple Mail 1.2.5 (OS X Jaguar 10.2.6 or better)
Microsoft Outlook Express 5 (Windows 2000)
Microsoft Outlook Express 6 (Windows 2000)
Microsoft Outlook XP 2002 Version 10 (Windows XP)
Qualcomm Eudora 5.2.1 (Windows 2000)
tkcMail on Qtopia for Sharp Zaurus
mutt and pine on Unix-like platforms

Even if your mail program is not listed above, in most cases it should work fine with Neomailbox.

If you have trouble setting up your email program, we will assist you in getting the configuration right to make sure our service works for you.

In the event that your mail program turns out to be incompatible with Neomailbox, we will refund your subscription price.

Do I need to install additional software or plug-ins?

No. You should be able to use your favourite email application, so long as it supports SSL connections, which most popular ones do.

Do you provide spam / virus protection?

Yes. Our servers check your incoming mail against known Spam / Virus signatures using Vipul's Razor, an award-winning collaborative spam detection system. The privacy of your mail is not compromised in any way during this process, since only a 'hash signature' calculated from your message is sent to the spam identification servers.

If a message is identified as spam or as containing a virus, we don't delete the message from your mailbox. Rather, we add the "X-Razor-Spam:" header, which you can use to filter these messages using your own mail reader program. If a message contains known spam as identified by razor, it will be tagged with the header line "X-Razor-Spam: SPAM".