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DDoS Attack

Neomailbox today received a message from a group calling themselves Armada Collective, threatening to launch a massive Distributed Denial of Service (DDoS) attack against our website and services unless we paid a ransom to them by Bitcoin. The same group has recently attacked other privacy oriented email services and other services in Switzerland.

A short time later a DDoS attack forced us to temporarily take the website offline. Thanks to the hard work of our tech staff, core email services continued to be available throughout the attacks, although webmail access and access to the website was disrupted.

We will absolutely NOT negotiate with criminals and are working to restore full services as soon as possible. We apologize for any inconvenience caused as a result of this attack, and thank you for your understanding and support.

Update (07 Nov): All services are back to normal now.

NeoTunnel OS X Update

An updated NeoTunnel installer package is now available for Mac OS X which is compatible with OS X 10.10 and higher. All customers using NeoTunnel on Mac OS X are requested to update their NeoTunnel installation using the latest installer as soon as possible.

You can upgrade to the latest version of NeoTunnel via the link below:


Important Security Notice

The recently revealed OpenSSL "Heartbleed" vulnerability that affected a large number of websites also affected Neomailbox. Upon learning about the vulnerability we immediately updated the OpenSSL libraries on our servers, and have now also completed generating and installing new OpenSSL keys and certificates across all our services.

All Neomailbox servers are now free of the Heartbleed vulnerability and are no longer using any potentially compromised OpenSSL keys.

All customers are advised to change all their Neomailbox passwords immediately to ensure they are not using passwords that may have been revealed as a result of this vulnerability.

If you have any questions, please don't hesitate to contact us.

NeoTunnel Installer Update

We've updated the NeoTunnel Installer packages for Windows and Mac OS X. All customers using NeoTunnel on Windows or Mac OS X are requested to update their NeoTunnel installation using the latest installer as soon as possible.

You can upgrade to the latest version of NeoTunnel via the links below:

For Windows: InstallNeoTunnel.exe

For Mac: NeoTunnel.dmg

If you're installing on Windows, you will need to quit there "stunnel" program before installing, by right-clicking on the "stunnel" icon in the task bar at the bottom right of the screen, and clicking on Exit.

Now Accepting Bitcoin

We are now accepting orders via Bitcoin. You can select the Bitcoin option at checkout to place your order using Bitcoin. Note that Bitcoin orders aren't currently processed automatically, so please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it after you've completed your Bitcoin transaction and we'll get your account set up. More details in the notes about Bitcoin orders on the checkout page.

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